I called today to tell you that our delivery drivers, Bob and Tyler, were two great gentlemen! They got their work done swiftly and I would recommend to all of my friends because you just don’t see that kind of service anymore.
My sales associate, Carol, was wonderful! I had a small purchase of a love seat and she spent the time with me like I was buying a room full of furniture. In a few months I’d like to come back and shop for a small dining room table and chairs for my apartment dining room. Had a lot of fun that day in your store!
Our delivery team, Jim and Tyler were very good! I wanted to call in and let you know.
I want to complement our delivery team of Alex and Brian. They did one heck of a job getting our stuff up the stairs!
Our sales associate, Laura, was nothing short of outstanding! She went above and beyond to understand our inquiry about a dining room suite.
If it wasn’t for Cheryl, our sales associate, we would have been looking longer than we’d have liked and possibly purchased something lesser than what we were after. She helped us to understand, regarding a mattress, the health benefits of a good one. Thank you!
I wanted to call in and say how wonderful my experience was today during your warehouse sale. Everyone was amazing. Barb, our sales associate, approached me with enthusiasm to help us with a sofa for our “man cave.” We ended up buying the first one she showed us! Christina helped us with appliances, which we did not intend to buy yet but we did! We’re so pleased how they worked together with setting up delivery the same day! Emily went over all the details and was very kind also! Thank you!
Keith & Patricia W.
Shelley, our sales associate, was wonderful! She did not pressure us, let us try out all the mattresses and was never far away to answer all of our questions.
I wanted to call in to let you know what a great job our delivery guys did today. We are very pleased!
Our delivery team was the best! They were very nice, very fast and very knowledgeable. Great guys! A real credit to Sheely’s.
I wanted to call in to say that the delivery guys were very courteous and polite. They provided excellent service!
Our sales associate, Chris, was great! She listened to what I wanted and didn’t try to sell me something I didn’t want. I liked that very much.
Our sales associate, Carol was excellent. She was patient, knowledgeable and kind. The Sheely’s delivery men were also respectful and careful upon delivery. Our furniture that arrived was high quality and we are very pleased! These are the reasons we returned for a second purchase.
This was my first delivery from Sheely’s and I wanted to call in to let you know that I was very pleased with our delivery team. They were very professional!
I wanted to call and say that I really appreciated all that was done to complete my repair and to get my chair delivered back to me so quickly. I really appreciate Sara from your customer service team and all that she has done. I am going to be in over the next few weeks to purchase another chair due to all of her efforts.
I'd like to recognize a member of your sales' department. Steve from appliances was most helpful in assisting me with the purchase of an over the range microwave oven. This purchase was made on-line, with the helpful phone calls that I made to Steve from Cleveland. It was for my mother who lives in Boardman, so I had to coordinate all of this long distance. Steve was patient and kind, answering all of my questions and did his best to assure me that we could accomplish this in a timely manner. His installer, Dave, was also a pleasure to deal with. Within two days, the microwave was purchased, delivery and installation were scheduled and I was able to be in Boardman with my mom when Dave arrived with the microwave & installed it. It's personalized service such as this, which keeps people coming back to Sheely's year after year. Many thanks to Steve and Dave for allowing this to go so smoothly. We are extremely pleased and grateful.
David was great. He asked the right questions to find out the type of leather furniture we were looking for. As we looked at the furniture, he stayed close by to answer any of our questions, but did not hover. We really appreciated him not hovering.
Our sales associate was Susan and she was very helpful with my sofa and recliner. I recommend all of my friends and relatives to shop at Sheely's.
I wanted to say that Jeanie, a member of your cleaning staff was so nice and helpful in getting a sales associate over to help me. She was very kind to me.
I am very appreciative of Dan’s service. He was very kind and respectful. He was expeditious completing the service call. It was a very good experience on my end.
Mike G. is always pleasant and very helpful. I called in and ordered on the phone and papers were ready when I arrived.
George and Joann B.
Our salesman's knowledge of the products we purchased exceeded our expectations. His information helped us make the right choice. Mike R. was our salesman. We were also very pleased with the team that delivered our purchases. They worked hard to get the units into a place that had very little room for error. We really appreciate their efforts and realize that was no easy task!
Ken & Lori V.
Chantell was extremely helpful. She was so helpful that we went back to get a dining room table and hutch from her. She was amazing!
Your delivery team consisted of 2 very nice men. They were very careful with the installation of the new refrigerator and taking out the old one.
My sales associate, Barb was very thoughtful and knowledgeable. She answered all of my questions and made sure that I purchased the best mattress to fit my needs.
Nancy F. is always so helpful to me. She knows what she is doing and points out details I need to be aware of. I have dealt with her for many years. She is an asset to your company and me. I am always satisfied. Thanks again for Nancy F. I am so happy with my sofa.
The gentlemen that delivered were very kind and patient. Thank you!
I wanted to call and let you know how much I appreciate the continued excellent service that I receive from Mike R. in your appliance department. I would not buy appliances anywhere else or from anyone else!
I just wanted to say how very, very nice and helpful our sales associate, Rebecca was. I will be back again to shop and will definitely ask for Rebecca!
I would like to thank my sales associate, Drew for his assistance in the appliance department. Great service and well informed!
Calvin & Pam B.
We would like to thank everyone at Sheely’s for the wonderful service of getting us our new refrigerator on Saturday. Our refrigerator went out on Friday afternoon. We came to the store later and purchased a new one. Mike was our salesman and we asked him if we could get it delivered on Saturday seeing as we had no other refrigerator. Mike said he would try and to call on Saturday morning. We called and the lady said the trucks were full. She called back five minutes later and said they would be bringing our refrigerator in an hour and a half. Kevin and Erv came an hour later. They took the time to help us out. We so much appreciated it! Thank you again for the wonderful service we received!
Super! Everything was just as it should have been. Just excellent! Everything about my purchase has been pleasant - from the nice truck with Sheely’s name on it and the delivery men with their Sheely’s shirts on. I have never had a delivery go as well as it did today!
Chris and Tyler were wonderful with our delivery today! It was so nice to be treated so well!
I wanted to compliment Carol, our sales associate, on how wonderful she was. She was kind, knowledgeable, patient, not pushy and very professional.
Our driver team of Chris and Tyler were the nicest guys! They were very polite. I have been getting furniture at Sheely’s for years and these guys were so great I had to call in and let you know!
Our delivery team of Jeremy and Drew were very nice and did an excellent job!
I want to compliment Steve S. He was very professional, cordial and incredible on our service call. I was very impressed!
Jeremy and Drew were wonderful on our delivery. It was a difficult delivery and they never complained and smiled the whole time!
Our delivery guys were wonderful! They were very careful and kind.
I called to compliment the delivery drivers I had today. Alex and Brian did a great job!
I purchased a sofa 10 years ago and needed to get it cleaned. I called customer service and spoke with Jacqueline for help. After many phone calls, Jacqueline got me the information I needed and I am so grateful for her assistance.
I called in to report how happy I was with my delivery drivers, Jeremy and Curtis. They took the time to put down tarps to protect my floor and they were very polite and professional. Other furniture stores just throw it in the room and leave. They even took the time to inspect the furniture with me before leaving.
I wanted to let Sheely’s know that Franc was so helpful. He went above and beyond when he called me personally the next day to make sure my icemaker was working. Thank you!
I wanted to call in to compliment Peggy O. She was “over the top” as a sales associate and was very helpful and knowledgeable.
Steve S. was out to fix my Maytag range today. He was great, very thorough. He stayed to make sure everything was working properly before he left. I could not be happier with his service and will request Steve in the future.
I would like to commend your wonderful service. People actually answer the phone. Mike in your appliance department was very courteous and knowledgeable. Love the free delivery! Thank you so much.
I would like to compliment you on the delivery persons, Steve and Connor, who delivered my couch on 4-21-17 and were professional, courteous and very helpful. I give two, big thumbs up for this delivery team. Great job, Thank you!
I am calling to let you know that I have never had a delivery from another furniture store like this. They were such gentlemen. They delivered, put everything together, cleaned up and were out of there.
I wanted to call and let everyone know that I am very happy with the great service my sales associate, Mallory, provided. Thank you!
I want to complement the delivery guys on my delivery today. They were very prompt, timely, pleasant and efficient. This sealed the deal for me and I will definitely be back.
Carl & Ruth M.
I wanted to call to let you know that our salesman, Sandy and delivery drivers, Rocky & Jim, were absolutely great! They answered all of our questions and we couldn’t be happier with our decision to shop at Sheely’s.
I wanted to call and thank Madawna in customer service for her help with a warranty issue. I always enjoy working with the staff at Sheely’s.
I just wanted to give a big thank you to Sandy in appliances for helping me with my freezer purchase last night. He made everything go smooth. Thanks. The guys back in the warehouse did a great job loading the freezer also!
I wanted to complement Sheely’s and their staff. I had a service call for my washer a couple of weeks ago and a service call on my chair today. They were both the nicest young men. They were so polite, well-mannered and knowledgeable. I was very, very pleased!
I wanted to call and say Robert and Rocky were great on my delivery and I wanted to let everyone know that I love Sheely’s. As always, everything was fantastic.
My salesman was absolutely great and very knowledgeable when I was purchasing a bed for my daughter! He was very personable and we talked like we had known each other for a while! We swapped stories about our kids. I even found out he is a father of 8!
We were immediately greeted despite it being a busy sales day! I fell in love with a sofa and was sold on the great quality. I forgot to ask a question so I asked if I could speak once more to our salesperson and she came right back and was very accommodating. The sofa we ordered is even better then we remembered. It was on backorder. We purchased thinking it would be three weeks and came in within two weeks! Super happy!
We wanted to let you know that Dan in your furniture shop is just the nicest young man. He takes the time to explain the repair necessary and to educate us on the furniture. He is very nice!
I called to compliment Ray and Chad in your service department on a great job fixing our bookcase and pier unit. We are very pleased!
I wanted to call and compliment the delivery team of Brian and Christian. They were very respectful, pleasant and worked well together. They assembled our day bed and when I realized it was supposed to be in another room, they moved it for us. They are a great representation for Sheely’s.
I wanted to call and thank Sheely’s and compliment the service technician, Bob, for the prompt and courteous service I received today!
We were very pleased with everyone who worked with us, from the lady that greeted us, to our sales clerk and the girl who took care of our paperwork at the end.
I wanted to call and complement our delivery team of Steve, Connor and Tyler. They were awesome and went above and beyond. They were very patient and did a very nice job.
Steve & Linda S.
We wanted to call in to let you know that our delivery drivers Chris and Tyler did a wonderful job! Thank you!
I wanted to let you know that my delivery team of Bob and Brian were amazing. They did a great job and were very professional and courteous! I am also so pleased with my Sales Associate, Susan and very happy with my new mattress. I slept like a rock!
Our salesperson helped us very much with the chair we had picked out. Also, she let us have our space so we could look around and get a feel for the store. I liked the idea that we weren't pressured to purchase and also to feel that we were just as important as someone who was buying a lot more than us. Always like shopping and looking at Sheely's.
Matt in Appliance Service is a dream come true. He took his time and listened to all of my questions. He was wonderful, an employee you should keep around for a long time. I wanted to thank your service department for being so great and getting my delivery issue taken care of.
Cory was very knowledgeable and helped us out a great deal. She was never pushy just let us decide after showing us numerous options. Highly recommend her to anyone!
This letter is in regards to recent purchases I made at your store. Your Sales Associate, Rebecca went above and beyond helping me choose everything. In my eyes she is a true asset to your business and I feel she deserves recognition for doing a superb job. I am over the top pleased with everything I bought. What started out as a frustrating shopping trip ended pleasantly due to your unique merchandise and Rebecca’s help. Consider me a customer who will return in the future.
Christian and Brian from your delivery team were so personable and patient when exchanging a refrigerator. They were very professional and they are an asset to Sheely’s.
Thank you Sandy! You have been so pleasant to work with. Your help has been greatly appreciated. You are a wonderful salesperson.
I wanted you to know how good of a job Chris did and how great the customer service is at Sheely’s. Thank you!
We bought furniture in your store 1-14-17. Peggy O. was our salesperson. We want to express how happy we were with her assistance. She was professional, helpful, and understanding. Thank you for providing such great customer service! We traveled 1 and 1/2 hours one way to your store, and it was definitely worth it. We found what we wanted at a reasonable price. We look forward to our new furniture. Thank you!
Your delivery drivers, Chris and Tyler did an awesome job. Thank you!
Ken & Linda S.
I wanted to let you know that I had my chair delivered today after it was repaired and you did a great job. I wanted you to know that I really appreciate you!
I wanted to call to compliment the delivery guys on doing such a wonderful job and for being so very nice!
I wanted to call in to compliment Gary. Today he came out for repair to my dining room chairs. It was so nice to have him in our home, it was like having family. It was so nice that you were able to move me up on the schedule and Gary was wonderful! Thank you!
Mallory listened to my needs, made suggestions, offered honest feedback to my opinions and was extremely knowledgeable about the product. We discussed placement, color, size and pros/cons. I will always ask for her assistance. She was extremely patient and didn’t make me feel like she was rushing me.
Stan & Sue
We called in to say how great our delivery team of Chris and Tyler was. Thank you!
Our delivery team of Chris and Tyler were great! Every time I get a delivery from you they do a great job. They really know what they are doing.
I stopped in to say that the gentlemen who delivered our washer were terrific and very nice!
I called to say what nice guys Jim and Dan are. They did a fine job on our delivery today.
Usually you do not hear from customers unless there is a problem. However, this is not one of those letters. I am writing to express my sincere appreciation to two of your employees. They are Rebecca in Furniture Sales and Ray who does the follow up repair work. They are very friendly, helpful and knowledgeable people! My wife and I have been working with Rebecca over the last year on furnishing our new house. She has been a great partner in that effort with tremendous ideas and great advice. We have recommended her to other family members. Ray has done a great job taking care of cosmetic issues and repairing a door on the bunching cabinet we just purchased. Also, he has been very patient answering the many questions I have asked about furniture in general.
I called in to compliment Ray in your service department. He repaired my father’s chair. Ray is very nice, knowledgeable and did a great job.
My recent purchase from Sheely’s was just delivered. A note of praise for the two young men is a must! And, since I don’t email or text, I’ll send my compliments the old fashioned way; a hand-written note! Chris and Tyler were very polite and professional. Chris measured all entrances. My purchases were brought in with ease that amazed me. They are definitely an asset to Sheely’s. Also, you are gifted with another Chris employee – Chris Y. was my sales associate. She was excellent with her assistance, her knowledge and her advice. She will be my preference for any future purchases.
Jamie & Judy S.
Sandy has been our appliance salesperson for over 15 years. Today I purchased four kitchen appliances. He is the best and he is so helpful, polite and professional.
Sandy has been our appliance salesperson for over 15 years. Today I purchased four kitchen appliances. He is the best and he is so helpful, polite and professional.
I wanted to call in about the two wonderful young men who made my delivery today. Alex and Chris were so wonderful, respectful and patient. They are an asset to the company. I am a retired teacher and wanted to pass along how pleased I was!
I called to compliment the delivery team. They were very nice, polite and courteous and were dressed professionally. They represented Sheely’s very well.
The sales associate, Carol was absolutely amazing. Very experienced, knowledgeable and friendly. She was able to know exactly what you are looking for and makes it happen. She was willing to spend the time needed to make sure that the customer is happy.
I purchased bedroom furniture and the delivery men were exceptional! I could tell they took pride in their work and I appreciated it. We have been married for 35 years and wanted to make sure it was set up perfect since it was our first new set. Thanks again and kudos to the two guys. A-plus service and I will shop again at Sheely’s. Our sales associate Peggy L. was great too!
I called to compliment the entire team at Sheely’s. My sales associates Sandy & Peggy O., my delivery team of Bob, Robert, Ned, Brian and Tyler, the service technician Dave, and everyone who answered the phone were top notch. I have no complaints and will be telling all of my friends and family!
Nancy is a very good sales associate. She is such a pleasant lady. This is the second time I have come to purchase from her and it was just as pleasurable this time as the first time. I would recommend anyone to her.
I called in to let you know how pleased I am with my delivery team of Steve, Zach and Tom. We love Sheely’s!
We had our delivery today and the guys were just great! They were courteous and polite to talk with. Very professional!
Dan & Debbie C.
This was our first time buying from Sheely’s. My Dad ordered furniture from you and I was there for both deliveries. You have a great group of guys that work for you. They are always polite and nice.
Mallory is very knowledgeable. We discussed what I was looking for, what would fit with my current d?cor and she helped guide me to furniture that I just love, love, love! She was also very patient while I debated over color choices.
Barb was extremely helpful and very knowledgeable about what we wanted. She was very courteous and went out of her way to get us what we wanted.
We wanted to call in to compliment your delivery team of Jeremy and CJ. They did an excellent job and they were very nice and polite.
I just called in to say that our delivery men, Brian and CJ, were wonderful and did a great job!
We were very pleased with our salesperson, Cory today. She was very nice and took great care of us!
I am writing in regards to an appliance service call I had yesterday with your technician, Bob. June 22nd of this year, I had purchased an LG front loading washer and dryer. Since that time, I’ve had 3 service calls to address minor issues. With these three calls, I have had the pleasure of having one of your service technicians, Bob, at my home twice. I want you to know what a kind and wonderful man/technician he is. Not only is he punctual, he called ahead saying he would arrive in 10 minutes…and in 10 minutes he did. While here, not only did he listen attentively, he asked me questions making sure all my concerns were addressed no matter how big or small. Bob went above and beyond making sure everything I asked of him was done and redone to my request. Bob is an asset to your business and customer service. He takes extreme pride in his work and is proud of Sheely’s as his employer. I’ve been doing business with Sheely’s for more than 44 years and I will continue to do so because of people like Bob. Your entire staff is exceptional! Thank you!
I want to thank Sheely’s for going the extra mile for my wife and I. I greatly appreciated the attention we received to get my sleeper sofa into our house. To have a manager assist with the delivery was unbelievable! I will tell everybody how wonderful Sheely’s was to us!
I want to thank Sheely’s for having Alex and Chris deliver our bedroom furniture today. They were just awesome, very cordial and very patient as we have dogs. Thank you!
Mary Ann Z.
Our sales associate, Cory is the nicest and friendliest sales person. She took her time with us and sold us exactly what we wanted.
I wanted to call in to say how wonderful the delivery guys were this morning. They did a great job. I cannot imagine why anyone would ever go anywhere else. I have always shopped at Sheely’s.
I called in to compliment your delivery team of Alex and Chris. They were awesome. First class! This is just one of the many reasons I shop at Sheely’s and nowhere else.
Drew, our appliance Sales Associate, is BEYOND EXCEPTIONAL…he was extremely knowledgeable, went out of his way to follow up and answer questions, efficient and kind. A truly refreshing experience to what occurs at a Home Depot or Lowe's.
I wanted to call in to complement Sheely’s and all of your employees. We love Sheely’s! Our sales associate was so patient, the office staff was wonderful and the delivery team was awesome. We will never go anywhere else and will tell everyone to go to Sheely’s!
My sales associate, Kaitlin is really very knowledgeable and she is very helpful. She’s got all the patience in the entire world and made sure my needs were met. She even sent a letter to my address congratulating my new home and furniture I bought. My friends visited my home and enquired about the furniture and store as it looked really awesome. I'm very much happy with my purchase.
Mallory was wonderful. She knew my taste and exactly what I needed to do in the room. She was very helpful in selecting the fabrics for my couch and chairs. The Smith Brothers couch, chairs and ottoman are exactly what I wanted.
Unlike other companies, Sheely’s delivery team was very conscious of being respectful and careful with my home!
Dave & Meredith S.
Our sales associate, Kaitlin was very knowledgeable, helpful and patient as we searched for new furniture for our family room.
My salesperson was extremely helpful. I was touched by the thank you note I received from her. The delivery drivers were also very nice.
Mr. & Mrs. John K.
We recently ordered a gas range, refrigerator and 5 upholstered bar stools from your store. Mike R. took care of us and we cannot tell you how great and knowledgeable he was on the purchase of our appliances. He took time with us and explained it all. Then we went to furniture to purchase upholstered bar stools and had the pleasure of working with Bernice who answered all of our questions and took time to show us everything we were interested in. What a gem Bernice is to your store. Everything was delivered on Saturday and I cannot tell you how great Bob and Robert were. They were caring, respectful and helpful when bringing in our appliances. They explained everything to us. You have a great staff at your store. Thank you!
Paula & William D.
We wanted to call and say that the delivery guys were great today! We were very pleased with our delivery.
I just wanted to call in to say how wonderful and helpful your delivery team was today. Alex and Chris were pleasant and had dynamite personalities! We love our furniture and will be back!
Dan & Tina R.
Today our bedding was delivered and we are thrilled! We are so grateful for our sales associate, Mallory and for her kindness and patience as we shopped. We were very impressed with her honesty and for making sure we received the discount for Stearns & Foster that was going on.
Abby & Ryan C.
My wife and I searched through a number of Pittsburgh area furniture stores before going to Sheely's. The selection at Sheely's was much better and we bought a living room set and two recliners on our first visit! The sales associate, Peggy L. was extremely knowledgeable and helped us map out a few different furniture arrangements with the floor plan I brought of my house. She made us much more confident that the furniture we purchased would fit comfortably in our home. Our delivery came 1-2 weeks earlier than originally expected, just in time for us to be able to show off our new home and new furniture to some friends! Both delivery guys were extremely nice and professional.
The delivery team called before they arrived to let me know they were on their way. After fully assembling the bed we purchased I realized that it needed to be turned around. The delivery team said not a problem and adjusted it. Fantastic job!
Lee & Lori P.
Laura was fantastic to work with. She showed us many options in bedroom furniture to make sure we could see what we could do! She was very patient as we took quite a while to make an expensive decision. Thank you!
Cheryl is the best. She can always find what we are looking for. Her knowledge of the products sold at Sheely’s is unparalleled.
Drew was knowledgeable, helpful, and listened to all of our concerns for our new appliances. We've had many deliveries from our purchases over the years. The Delivery crew is always professional and careful. If the appliance needs leveled, they do it - if we have questions about the product - they answer it (or make sure a sales member responds.
My wife, Sandra, and I would like to extend our appreciation for the outstanding service provided to us by your staff. After 18 years, a small piece on the reclining mechanism of our Lane leather recliner developed a stress fracture and broke. Now What! Sandra said, call Sheely’s, possibly they can help us. When I called the receptionist was so friendly and helpful. Madawna was just unbelievable. First, she quickly located the chair in our file. After 18 years, I was impressed. After seeing it was going to be difficult for us to order the part directly, she took charge of ordering it for us. Once the part came in, I thought I would be able to install it. As soon as Sandra saw what I was going to have to do, she said call Sheely’s! Madawna next took charge of having the part installed. We tell everyone how Sheely’s stood behind this 18 year old chair. They say they have never heard of this before. Just prior to our arrival to pick up the chair it started raining hard. Fortunately for us, John and Matt were working the pick-up area. John, with Matt’s assistance, covered the chair so well that there was no possibility of it ever getting wet. The individuals on your staff are highly dedicated. I’m sure as their supervisor, you are very proud of them.
Tom & Denise D.
Chantell is wonderful! My husband and I aren't great at putting things together ourselves. She's made decorating our home SO much fun!
William & Regina R.
Cory has helped us several times in the past. She is excellent, knowledgeable, attentive and cordial. She is always a pleasure to work with her. We ask for her every time we need assistance.
Dan did a great job with service to our chair and we really appreciated how quickly we were able to get it completed.
We had our washer delivered today and the guys were terrific. They were so friendly and helpful!
My Smith Brothers power recliner arrived this morning. It is beautiful and the attention to detail is perfect! Thank you to Laura for all of the information and help that you gave us, from our initial meeting with you, through the selection process, ordering and delivery!
I had great service from Mike R. when purchasing my dishwasher. He was very courteous and professional.
Florencio & Darcy V.
We have been long time Sheely's customers and always find what we are looking for at a reasonable cost.
Carol was very courteous and so very helpful. She never pressured us about buying anything and was very helpful in showing us what we were in the market for. Our furniture delivered in good time and the delivery people did a great job of delivering our furniture in good shape, being very careful not to damage anything they were delivering or anything that was in the house. They were very pleasant and helpful if we had any questions.
Steve & Tatum V.
Dave was great. We purchased for our entire family room and Dave was patient and made us feel like a priority throughout the day. In addition he was helpful in decision making. We're picky.
I wanted to call in to let you know what a great job Chris H., Jeremy W. and Chris J. did on delivery. They were careful, courteous and you should be very pleased to have them representing Sheely’s. Cathy, our sales associate, was a great pleasure to work with.
Alyssa & Michael C.
Kaitlin was extremely patient, knew when to give us space and when we needed help. Amazing service.
Linda & Robert E.
We drove from Pittsburgh to find an alcohol cabinet. When we met Kaitlin she directed us right to the cabinet that we bought. She stuck with us from start to finish. This is the second time we have bought from Sheely's and we love it.
We love our new dining room table! We bought it just seeing it in your catalog and we ordered it as a special order. It came in sooner than we expected! It is definitely custom and even nicer than we expected! The quality is superior!
Chantell was very helpful and very knowledgeable. She really tapped into what we liked. She was very patient while we were making up our minds. She actually picked out lamps and a standing light that we absolutely love. We would definitely ask for her help again.
Our sales person Lori J. is amazing!! She is so knowledgeable, helpful and went out of her way to find us exactly what we were looking for. Lori is a true asset to the company and Sheely's is very fortunate to have such a professional. Thank you Lori for taking the time to help us.
John & Judy F.
We've been dealing at Sheely’s for years. We like our sales associate Cheryl R. tremendously. She is very knowledgeable, personable and goes above and beyond trying to help us find just the perfect items for our home.
Jim & Janet S.
Peggy L. was very knowledgeable about all the things that we were interested in and just a very nice person to work with.
Laura was wonderful, very helpful and willing to go the extra mile. She also made the replacement process very easy.
Cathy made my decision an easy one. When I got there I had something in mind and what you had in the store was a little out of my budget. She worked with me to find something else in the store to fit in my budget while also fitting my needs for my room.
Don & Mary Y.
Kaitlin is one of the best employees to date that we have encountered for product knowledge. She is worthy of recognition for her efforts to promote the Sheely's name. Thank you Kaitlin!
I would like to put it on the driver’s permanent record that they were two of the best guys! Tyler and Evan went above and beyond with my delivery and I wanted Sheely’s to know. They were the best!
On 3-18-2016 my husband and I went to Sheely's to buy two lamps for our condo. I need to tell you that the associate Cory was so very nice and helpful to us. Even though we did not spend much money she treated us like we did. When picking up the lamps we had a gentleman name Paul Crook to make sure the lamps were fine in the box. He was exceptional to us. He put the lamps together for us, wrapped them so they would not get damaged and explained everything to us in detail. I cannot express how nice our experience was with your store. Even though we have bought about 80% of our furniture with you I have to say I was very impressed with your employees. Please let Paul know how appreciative we are to him and his help.
I always get excellent service. If you don’t get it from Sheely’s it’s not worth it. Everything in my house has come from your store.
Larry & Dawn M.
Laura S. was outstanding, and a real pleasure to work with. I would come to your store again before shopping locally just due to how wonderful your employees are. Everyone I spoke to either in person or on the phone from day one was just wonderful (friendly, courteous and helpful). Laura helped us so much and was genuinely excited for us, I talked to her a few times between buying and taking delivery, I will seek her out next time I buy furniture. I wish everyone in sales could be as great as she was.
Tim and John who delivered our furniture were two really great guys. Super nice! Thank you!
Vince & Patty F.
I wanted to say we were extremely pleased with our experience here. Peggy L. was our salesperson and I would hire her in a minute! I managed three furniture stores in Pennsylvania. It was worth the trip to come here. Thank you!
Nancy was extremely helpful. Seemed to possess a great knowledge of all the items we were looking to purchase. She showed us comparisons and different priced items etc.
I called in to say what an excellent job Alex and CJ did on my delivery today. Thank you!
John & Bernice D.
Sherry was so wonderful. She took her time with us and understood exactly what we wanted. When it was time to choose our fabric she worked with us until we chose what we liked.
John & Judy F.
We've been dealing at Sheely’s for years. We like our sales associate Cheryl Rozeski tremendously. She is very knowledgeable, personable and goes above and beyond trying to help us find just the perfect items for our home.
I just wanted to drop a note to let you know how pleasant and helpful all of your customer service and sales reps have been today. I had to return a call about our delivery tomorrow and called multiple times with other questions and I don't think I've ever had this easy of a customer service experience. Hopefully I'll feel as good after the delivery tomorrow. This was our first trip to Sheely's but from now on it will be our first stop. The selection was great and the showroom is huge! So many of the stores are smaller and I felt like we just saw the same thing over and over again but you have a nice variety of each type of product. Thank you!
I called in to say how wonderful and efficient Fay in customer service was when I called in and needed parts. Thank you!
Christine & James D.
Kaitlin has helped us decorate our new home. We have made four separate purchases for our home since August and she has been so helpful all four times. She has been successful in finding special ordered pieces for me and has offered great advice for decorating and putting rooms together. I will definitely return! She’s a great asset to your company!
Dale & Barb S.
Our sales associate was Nancy and she went above and beyond! We are very satisfied with all of her help!
Chris and Tyler did a fantastic job on our delivery today. We were very pleased with the service they provided.
Mike & Joann G.
Sherry is an excellent salesperson, very knowledgeable, always smiling and does not pressure you at all. She is the reason we come back.
I wanted to call in and compliment the delivery guys today. My dad was there to accept delivery and my toddler was sleeping. The delivery guys were very quiet moving the furniture upstairs and were very professional. They went the extra mile and I wanted to let you know how much we appreciated that.
I’ve always received good service from your store but this time it was outstanding service. My old upright freezer stopped working and it was full of food. Drew got me a next day delivery and to top that off, Sheely’s sent a truck out with my order at 8:15 am. Thank you for the great service to you and your staff.
I wanted to call in to let you know that our delivery men today were very nice and to let you know what great people you have working there!
Lori was so helpful in my purchase of tables last Saturday. She probably thought I was strange because of how fast I made my purchase. I knew what would work and look good, so she helped very much and made my purchase memorable! Thank you!
We shopped for approximately 2 hours with Rebecca looking for the perfect chairs to go with our existing living room furniture. She was patient and very helpful.
Chris has helped us many times. She is very patient, kind and takes her time in explaining everything to us. We are very happy with her and recommend her highly.
I was super happy with Kaitlin’s help. She was so nice, knew just where everything was and was very helpful!
Last week my daughter, husband and I made our first trip to Sheely's. My daughter was shopping for furniture for her first apartment and my husband and I picked up a few items as well. I want to extend my sincere compliments to Carol, our sales associate. She was absolutely wonderful! She was knowledgeable, creative, and provided outstanding customer service. She took her time educating my daughter while guiding her to make wise selections on furniture that she will have for many years, yet always keeping her budget in mind. I have not experienced such excellent customer service in many years. My family will definitely be returning to Sheely's for all our home furnishing purchases.
I bought swivel chairs at Sheely’s. Thank you for your time assisting me and they look beautiful I am very happy. Love them!
I called to compliment Franc. He was a pleasure to have for service. He explained things to us that we were not even aware of. Thank you!
I wanted you to know how beautiful the furniture looks in our living room. We love the color of the leather, the TV stand is perfect and the rug pulls it together. Rebecca, our sales associate, helped us a lot and spent a lot of time with us and we really appreciate it. I will not hesitate to recommend Rebecca and Sheely’s to anyone looking for furniture. Thank you again!
Do yourself a favor, shop at Sheely's. My wife and I have done so over the past 30 years. If we have 32 years left, we will shop there for our furnishing needs. We come up from Pittsburgh. We don't look at Pittsburgh adverts. We know Sheely's will do us better service.
Mary Jo B.
I buy EVERYTHING from Sheely's! I had my gas range delivered this morning. The delivery people are ALWAYS so nice, neat and efficient. I just won't shop anywhere else! Love this store!
I just want to say how much we appreciate Sheely's. After searching for quality furniture for our home elsewhere at a fair price, we were very fortunate to find Sheely's in Ohio. They not only have a great selection, but they have exceptional people--beginning with Mallory, who came to know our taste and helped us furnish 4 beautiful rooms--to all the other exceptional service people in upholstery and wood and the office and delivery personnel that deserve note as well. Sheely's is a special place...it provides goods and service that is second to none! I highly recommend them without reservation and know you will not be disappointed. They not only repair flaws on new furniture, but even replace new items that cannot be repaired due to manufacture defect. They also can repair accidents you might have done yourself for a nominal fee! We have experienced all of these. Sheely's also has exceptional payment terms which allowed us to furnish our home. I know we will return to buy other items there and will share our story with family and friends. Just want to say thank you to everyone at Sheely's for being the professionals they are and for taking care of their customers as if they were family.
I wanted to call in and let you know that your drivers, Tim and Aaron were wonderful with our delivery today.
I had my delivery today and I wanted to call in to say that the drivers were wonderful, courteous and did a great job. Thank you!
We wanted to let you know how much we like the dresser we received today. Our sales associate, Peggy was very helpful in finding us the right size/style dresser. Also, your delivery men (Rocky and Bob) were very friendly and professional. We have bought at Sheely’s in the past and will continue to do so. Thanks!
Steve is a wonderful appliance technician. He is so nice and very efficient. I was very happy with my service.
I called in to say how happy and satisfied I have been shopping at Sheely’s over the years. I had a delivery yesterday and Jeff and Chris were my delivery team. They were extremely helpful, caring, neat and clean. I couldn’t be more satisfied and think they are the greatest. My salesperson, Steve was great and I am thankful for the work he does with Sheely’s. Sheely’s is the best store anywhere. I trust them and am very thankful for how well they take care of their customers!
Norman & Sandra K.
My husband and I decided to purchase a small vacation home and needed help on where to start decorating and furnishing it. We decided to go to Sheely’s. It took several trips but we found everything we were looking for and best of all, no waiting long for any delivery. Our salesperson, Shelley helped us each visit with our purchases. We didn’t plan it but somehow “fate” played its hand for us for her help each time. No matter if I wanted to compare 3 exact same paintings to pick out the best one, Shelley would smile and arrange it. Whether checking stock-room, computer info, or guiding us for pick-up or delivery, Shelley did it all with her clam, helpful attitude. She was very professional. My house is just beautiful with Sheely’s furniture and items. I tell everyone, “Go to Sheely’s – they will save you time looking elsewhere.” Every employee we met, delivery, pick-up, packaging, cashiers, salespeople, etc. are friendly, helpful, considerate and respectful and are sincerely interested in helping customers. Thank you, Sheely’s for having a wonderful large store where finding items for our home was easy to do !
Chris and Jeremy provided a great experience for my delivery. They were very friendly, polite and a breath of fresh air. They were a pleasure to work with and had great personalities!
Molly & Don W.
Our furniture arrived on Tuesday. The delivery guys were great, as personable as all the Sheely’s family we have dealt with. Everything looks great and fits in the room perfectly. Working on “breaking it in” now! Thank you for all of your help, Carol! Our entire experience with Sheely’s has been extremely positive.
I just wanted to call to say that my salesperson, Carol was wonderful!
Patti & Ron B.
We received our furniture this week and truly love it! Mallory was so helpful in helping us make our final decision and we are so glad we went with the Smith Brothers furniture. I truly am impressed with the quality and craftsmanship. The chairs looked great with the sofa and really transformed our room. Mallory was so kind and patient and truly understood what we wanted. Mallory is a great employee and represents a quality furniture retailer. Thank you!
We love Chantell! Greatest salesperson we have ever met!
I want to thank Mallory for all of her help in furnishing our new home. Everything looks amazing and I’m so grateful for her help and expertise throughout the entire process. I will recommend you and Sheely’s to my friends and family in the future.
Drew was awesome. Home Depot, Lowes and Best Buy were very unprofessional and did not know anything about the product they were selling. Drew was knowledgeable, helpful and I could tell he really wanted to help us. The delivery guys, Chris and Jeremy were great. They hooked everything up and even showed us how to use it. What nice, polite men they were.
I had a delivery on Saturday morning. I want to compliment the two young men who delivered my fridge. They were very courteous and came in with smiles. I appreciated that the men moved some furniture to get the appliance in and put everything back in its place. Excellent employees.
I want to compliment Franc in your appliance department. He is a good representative and explained everything to me. He is such a nice man!
We love Bernice! We were floored by her knowledge and that she was compassionate, helpful and exceptional! It was our 1st time to Sheely’s and we will recommend Bernice and Sheely’s to all of our friends!!
I just wanted to let Sheely’s know what a nice young man Dan from your upholstery service department is. He is pleasant, polite, kind and professional. He did a great job at our home.
My husband and I recently transitioned from living on a 45' sailboat to buying a home in NW PA. Needless to say, we owned almost no furniture or household goods. Upon the recommendation of a relative, we went to Sheely's one evening to begin shopping. Bernice spent over two hours with us as we walked throughout the whole store (multiple times) trying to decide on our purchases. She was knowledgeable about every piece of furniture we looked at, and never tried to pressure or hurry us. She quickly caught on to our preferences, and showed us pieces she thought we might like. She even arranged to have certain pieces moved next to other pieces that we were interested in, so we could see how well they "went together." The sheer size of the furniture selection at Sheely's was overwhelming, but Bernice steadfastly helped us hone in on the pieces we liked, until we had made all of our selections. We were thrilled to learn that Sheely's would deliver to our new home, about 90 miles away from the store. The two delivery men who came to our home were extremely professional and friendly. They were careful not to bump our furniture on the doorjambs or walls as they were maneuvering it into the house. They assembled all of our pieces, put them in place, and offered several times to move anything if we had decided we wanted it in a different location. They even moved a new king-sized mattress (even though we had not purchased it at Sheely's) up to our second floor bedroom, because they knew I would struggle with helping my husband get it up the stairs. They exemplified true kindness, thoughtfulness, and a willingness to go the extra mile. We love our Sheely's furniture, and would shop there again in a heartbeat!
Carol was so helpful bringing the chair from the front to the sofa in the back of the store. She worked endlessly to find just the right shades of fabrics for my sofa. She fit me to the perfect power recliner for my disability. My daughter lives in VA, She says she will come home to Sheely’s for all her furnishings when her new home is complete in January. Thank you Carol for a wonderful shopping experience! Also, the two gentlemen were of the kindest nature I've seen in delivery people. They had to come up two flights of stairs and never said a negative word. Thank you guys!
Skip & Cheryl B.
Extremely careful and courteous delivery men. The best I've ever had! Sheely's is blessed to have these men on staff. Outstanding!
Sheely's is the ONLY place we will buy furniture! Every piece of furniture in our house has come from Sheely's. The sales associates are always very helpful and knowledgeable. They work with you to meet your needs. Delivery is fantastic and the guys are very careful and respectful of your home and purchase. Any problems have been dealt with very fair. They tell you everything up front. A very honest company to deal with.
Our sales person Mallory was amazing!! So knowledgeable, helpful and went out of her way to find us exactly what we wanted. It was a special order from Pulaski. I described the furniture and didn't know the name brand she remembered seeing it in the special order catalog. I will be sure to tell my friends to stop by Sheely's and ask for Mallory. What a GREAT salesperson to work with.
The young gentlemen, Travis and Turner, who delivered my furniture were very cordial, very polite, very nice and an asset to the company. I also like your commercials.
I am calling to say how wonderful your drivers Tim and Tyler are. I was very pleased with how careful and courteous they were. The experience was wonderful and we will be back!
I want to thank Cindy in customer service for the quick response in sending the drawer glides and matching parts. They work perfectly. My wife and I have always appreciated dealing with Sheely’s.
I am so pleased with my delivery drivers Chris and Jeremy. They were a blessing to me and I feel that Sheely’s should be proud to have such wonderful people employed there.
Steve S. is excellent and professional. He is an expert and explained everything to me as I had a lot of questions. He is wonderful and has been working at Sheely’s for 35 years. You are blessed to have him on your team.
I want to thank Cathy for her courtesy and customer service. She helped me to resolve an issue that had kept me awake all evening. I am looking forward to my new sofa!
Robert and Cathy H.
Our delivery was great! The drivers, Jeremy and Tyler did a wonderful job. I needed help and they even put the bed skirt and mattress pad on my bed for me! I am very grateful!
I just wanted to comment on the fantastic service that we received when visiting your store on July 25th. We purchased a leather Flexsteel reclining sofa and recliner and took it home that day. This is coming off a terrible experience with La-Z-Boy where I finally cancelled my order after 13 weeks of waiting. Dealing with your company was seamless and pleasant. Sherry answered all of our questions and we were in and out within 1 hour and completely satisfied with our purchase. Also, your guys in the loading area were very kind and helped us load and strap down our furniture. Everyone did a great job and it was a pleasure. I just wanted to let corporate know this as most of the time you only hear the bad. I will never shop anywhere else for furniture and would highly recommend your store to all. I have also posted a positive review on Consumeraffairs.com Thanks Again, we love our furniture.
Our delivery team of Alex and CJ were super, very friendly and professional. They did the call ahead, arrived, and introduced themselves. Sheely’s has some great guys working for them.
I called to compliment my delivery guys, Rocky and Tyler. I was very happy with the service and repair they made on my Lane sofa. They were very polite and really cared that I was happy.
I made my first visit ever to Sheeleys in early June. I planned to replace most of my current living room furniture and although I had an idea of what I wanted I must say I was overwhelmed by the selection you offer! Kaitlin offered to assist me....and I needed the help. She is friendly, knowledgeable and very patient. She gave me much food for thought and I promised to return with my husband. A month later we returned and to my surprise she not only recognized me but remembered my name and much of what I was looking for. We made our purchase and the piece from stock has already been delivered. Having worked in retail for 20 years I know that more often customers will contact the store with a complaint rather than a compliment. Kaitlin was outstanding, the reminder call for the delivery was appreciated and the delivery guys (they were in and out so quickly I didn't get their names) were prompt and professional. Looking forward to receiving the remaining pieces on order.
Richard and Barb W.
Barb was very helpful and not pushy at all with the purchase of our new chair. She answered all of our questions about this purchase and other things. What a pleasant person to deal with!
Rebecca is the best and I will only go to her. She really is knowledgeable and won’t sell you something just to sell it. She goes out of her way to make sure you have the right thing. I have referred others to her and they feel the same way and she is certainly in the right job.
Karen has helped me so many times both in buying furniture for my mom when she moved into assisted living and for me when I’ve purchased new furniture for my residence. She is so very helpful and she knows my taste. She is wonderful and saves me lots of time by understanding what I’m looking for and then directing me to what I want.
Kaitlin was very helpful! She asked for my needs and made the best recommendations based on them.
My chair needed repaired and Bob, the technician who fixed the buttons is a great guy! He was able to do the repair with the chair in the back of our SUV and he made it look effortless. While there we talked about how many employees Sheely’s has. I’m glad that Sheely’s is blessed to be doing well and employing so many! Thank you for your help and wishing Sheely’s continued success in the future!
Mary Ann M.
I ordered furniture through Sherry and she was a great help. We will be coming back in the next 2 weeks to order a few more items! Also, Chris and CJ were excellent when they delivered our furniture to last Wednesday. They were knowledgeable, patient, easy to work with and were respectful of our house. They went above and beyond and made our lives easier. Esther in customer service who we spoke to briefly was also great. You should be proud of these employees and they are part of the reason we like to shop at Sheely’s. Thank you!
Laura was very courteous and helped us make the decision to buy the chair we wanted.
I wanted to call in to say that Jim and CJ were very nice and did a very good job during my delivery and installation of my appliances.
I wanted to call in to compliment Franc. He was on a service call for us and he was wonderful! Our entire house is furnished by Sheely’s and people like Franc are the reason.
I called in to compliment Chris S. and CJ. They were very polite and courteous and provided a great delivery experience.
I called to let you know how wonderful Peggy L. was to deal with. I kept going back and forth with my fabric selection and Peggy was so patient with me. It wasn’t a big purchase however; Peggy gave me 1st class attention!
I called in to compliment Tim and Tyler. They took their time during my delivery and it was not an easy task. They answered my questions and made necessary decisions on the fly. They also took the time to check connections for all my appliances which will in the end save me money by not having to fix a bad connection. I am very happy, thank you!
I called to say that my deliverymen, Alex and Brian did an outstanding job. They were very careful and very polite!
I had delivery today of a washer and dryer and was amazed at the drivers. Jim and Dimitri did an awesome job. They were sweet, kind and pleasant to deal with. I was also impressed with how careful they were with bringing the items in and installing them. Thank you!
Mary & Bill C.
I want to thank Mike R. in appliance sales so much for exchanging my Amana dryer for a new Whirlpool dryer. I love my new Whirlpool!! Mike and his manager went above and beyond to make sure we were happy customers. Wonderful service. Thank you again!
Bob is the sales associate I purchased my Frigidaire refrigerator from. I spoke to Mike when I called to have the door reversed. John, Steve and Tyler made the delivery. I have to say this was the easiest and best experience I have ever had making a large purchase. Thank you, Sheely’s!
I wanted to call in to compliment Susan. She is the nicest person I have ever met. She is very friendly and helpful!
Kaitlin was very up to date on all the furnishings we were looking at. She wasn’t pushy but was always right there when we had questions. Poor Kaitlin, as we were asking her about Ashley furniture my husband continued to call her Ashley and smiled, thought it was cute. She is a gem.
Chantell was so very helpful and patient with me. Your store has so much to choose from that I had to come back three times before I made up my mind. There is not another furniture store anywhere in my immediate area that can even come close to your beautiful showroom. I will never shop anywhere else.
Nancy is wonderful to work with. I have been working with her for the last year and have recommended her to several family members and friends.
Laura was very friendly and had a complete knowledge of the furniture we purchased. Thank you!
Bernice went above and beyond in helping us with our purchase. We would highly recommend her to all of our friends!
Our drivers, Dalton and Brian, were fabulous. They had great personalities and there was no hesitation in figuring out how to get the sofa into the basement. They represent Sheely’s well.
Rebecca and Sara were absolutely wonderful. The customer service was amazing and you can tell they love their jobs. Everyone is very happy and we love the service.
I called in to compliment your delivery drivers, Chris and CJ. They were very clean cut, polite and professional. I have always had a good experience with your sales associates and customer service as well. I will shop here from now on!
I wanted to call to let you know that Dalton and Tyler were very helpful, courteous, and upbeat during my delivery. It was very nice!
I had delivery today and I wanted to call in and say what a great job the drivers did! Alex, Evan and Adam were great and very professional, polite and friendly. I have hard wood floors and they took great care to make sure they did not make a mess or mark up the floors.
If it wasn’t for Bernice we would still be looking at fabrics. She made our sales experience fun and easy. We are looking for more furniture and will be back and will ask for Bernice.
I called in to let you know that Dan did a wonderful job with our repair. He is very professional and very cordial.
I just wanted to let you know that the furniture looks great and I am so happy! Also, the guys who came to deliver, Ben and Kaleb, were awesome and so nice and polite. Getting the larger couch in wasn’t easy but they did it and I was so grateful they just didn’t give up. Thanks again for your help and I will be back!
We recently purchased a condo and needed to start from scratch with all our furnishings. We have been working with Peggy Owen for a year now and she has been WONDERFUL!! Everything we have purchased looks beautiful. However, we still aren't done yet. Looking forward to working with Peggy on some future purchases.
Rebecca was a fantastic associate to work with. Not only did she answer our questions in the store about the piece, financing and protection plans, she also worked to make sure our questions were answered promptly when we called. She was very knowledgeable and we would definitely work with her again when we come back for our next purchase.
We recently purchased a condo and needed to start from scratch with all of our furnishings. We have been working with Peggy O. for about a year now and she has been WONDERFUL! Everything we have purchased looks beautiful however; we are still not done yet and are looking forward to working with Peggy on some
I wanted to tell you how much I loved working with Barb! Barb made my sofa buying experience very enjoyable! Also, Rebecca was so very patient with my husband while he was trying to make a decision about the color for the recliner. I am very impressed with both of them for their professionalism.
Jim and his helper were excellent in my delivery! They cleaned up a little water that resulted in the hook up of my new washer. Jim even swept the floor after the removal of my old washer! I have never had a better delivery experience in my life. They were amazing, polite and went above and beyond.
I called to let you know that I had a service call with Steve and Matt and they were very professional and knowledgeable. Thank you!
I just wanted to let you know that Chris Y. is a 5 star employee! I made Chris wait and wait for months until I finally made a decision. She went over and above in an attempt to find what I was looking for and always with a smile! She is awesome!
I just wanted to let you know what amazing people you have working for you. I was driving home and pulled into my driveway and got stuck at the same time one of your trucks was driving by. The next thing I know, two of your drivers, Dalton and Alex, came over from the truck and offered to give me a push. They helped me and pushed me all the way into my garage. I am a single mom and I really appreciate their help. It would have taken me a lot more time and energy to get out and I am so grateful for their kindness. I will definitely be a customer of Sheely’s in the future because of this experience. What an awesome act of kindness!
The drivers, Jim, Jeremy, and Christian did such a wonderful job! They couldn’t have been more careful or nicer. Thank you!
Richard & Deborah P.
I wanted to let you know that the following employees were absolutely fantastic and you should be very pleased that they are a part of your team. First, Carol, your sales representative was outstanding in every way. She is a very talented young lady who knew the right questions to ask and just how to help us with all of our choices. Next, the young gentlemen who helped with the delivery, Mike and Alex, were awesome and very respectful and professional. Sheely’s should be very proud of these employees and please tell them on our behalf that their work was excellent and what they do really matters to a satisfied customer.
Thank you to Corey who spent a lot of time assisting me today. I have been visiting a few stores and shopping for a kitchen table and entertainment console. This was the best service I have experienced. Thank you!
I wanted to compliment the drivers, Mike and Christian for being so helpful and great during my delivery. I want to also thank Mike R. for being so kind and helping me find just what I was looking for.
I wanted to tell you what a wonderful shopping experience I had with Chris Y. Chris is so knowledgeable about the products and has a great sense of color and style. She was so patient with me as we chose furniture, tables and an area rug for my living room. She never made me feel rushed or pressured. Chris went out of her way to find examples of things I was looking for like the color of a wood table I was considering buying from a picture in a book. I was there on two different occasions and she was so helpful both times. What a fabulous employee you have. I have referred a coworker to her.
David & Debbie S.
My husband and I just wanted to thank you for the service we received last week when we purchased a close-out recliner that was somewhat defective. We have purchased most of our furniture from Sheely’s over the past 20 years and have never had any problems with the furniture we have bought. So, we were somewhat surprised when our recliner arrived last week and it wasn’t in the shape we expected. We knew it was a close-out, so we thought the exchange might be difficult. However, from the first call to the last, everyone was wonderful, understanding and very helpful. Kaitlin, Lindsey, Esther, Marge and the girls at the service desk as well as the men in your stock room who unloaded 4 chairs for us to look at. We found a great chair and are very happy with it. We are also very pleased with our service and the quality of people you have working there. People always share negative experiences and we just wanted to share a positive one! Thank you!
Mr. & Mrs. Earl D.
Carol C. was just wonderful to work with! She was so patient, kind and very helpful with our selections.
Thank you, Barb for your enthusiastic and energetic help yesterday in choosing the style and fabric for our new Temple great room furniture. We appreciated your patience as we waded through all the options, including sofa lengths. It was important to get it just right. Carl and I also enjoyed your sense of humor throughout the whole process. We will certainly think of you and Sheely’s the next time we need new furniture or appliances!
I wanted to compliment the drivers, Matt S. and Brian. They were the nicest delivery people I have ever had! They made sure their feet were clean and were super nice and helpful.
Angie & Greg K.
We want to let you know how nice your delivery drivers, Mike and Dimitri were today. They are always so nice!
Chris and Dimitri are the best delivery people I have ever had. They were courteous and respectful and their morale to work for Sheely’s was great. They are the reason we will shop there again!
Rose Ann P.
I bought a Smith Brothers sofa early this year and had some problems with it and I don’t know what I would have done if it wasn’t for Madawna. She went way out of her way to help me and I thank her for all her help. She is one in a million. You are lucky to have her working for you and I want you to know that you have some good people working for you! Thank you!
I called in to thank Peggy L. for being so wonderful! Peggy found the perfect chair for my home and as she said, it looks great! She found exactly what I wanted!
I want to extend my appreciation to your staff for their assistance over the last few weeks. Several years ago we purchased a dresser from Sheely’s and unfortunately, the guide on one of the drawers broke and needed a few parts. I spoke with Sara from your customer service department. She was very helpful and provided me with the parts that I needed to complete the repair. After getting home I was not able to make the repair on my own. I spoke with Wendy from your customer service department. She was very helpful as well and recommended that I bring in the drawer to the repair shop for one of your employees to inspect. Two gentlemen from the repair shop assisted me and informed me that I had the parts in the right place on the drawer and provided me with the instruction and hardware I would need to complete the repair. The employees that helped me with this small project were very professional and courteous. They provided me with excellent customer service. Thank you!
I wanted to call and say that I have never had such good service! Bob and Tyler were so kind, respectful, and careful during delivery. I love Sheely’s!
Your drivers, Tim and Ned, were very considerate, respectful, efficient and knowledgeable. Thank you!
Ed & Jean B.
Thank you so much Carol, for all of your help in selecting our furniture and bookcase. It was so nice of you to spend so much time with us. Thanks again!
I want to thank Franc for the excellent job he did when repairing our appliances! Thank you!
I called in to say how wonderful and patient our delivery drivers, Tim and Kaleb were. Thank you!
We cannot say enough nice things about George! He was very knowledgeable and took his time with us while we were in the store. We really appreciated it! George is a great salesperson.
Karen & Carl K.
Barb helped us pick out a Temple sofa. It was delivered last week and we absolutely love it! The roomy size of it and firm support are exactly what we were looking for!
Dale & Susan M.
I called in to say what a tremendous job the delivery guys did today. They were very professional and accommodating. Sheely’s has excellent delivery guys!
Mr. & Mrs. William C.
We had a wonderful experience at Sheely’s! It started with our sales person, Cathy in the store and it ended with the driver duo of Mike and Tim. We came back today because we know what a great experience we will receive from Sheely’s again! Thank you Cathy, Mike & Tim!
We visited your showroom earlier this week from a friend’s suggestion. We live in Pittsburgh and had no luck finding living room furniture and above all the customer service people were awful… so we decided to take our friend’s suggestion and drive to Ohio. Not only did we find our living room furniture FINALLY but the customer service we received from Barb S. was top notch and so very helpful that we could HUG HER!! Thank YOU Barb! Another warm thank you goes to Joyce in the front office. She was also very kind and explained everything with a smile. We will continue to shop at Sheely’s now because your customer service people are the best around. We can’t wait to get our living room furniture in a few weeks too! Group hugs to all of you!
I called to say how amazing and nice Troy was today. He was very nice and helpful.
Rick & Lynn F.
We want to compliment the drivers on our delivery today. They were very friendly and polite and knew what they were doing. I wanted to let the Sheely’s family know that they have some great guys working for them.
I stopped in to compliment my team of delivery men, Chris and Tyler. They did a great job installing my new dryer!
I called to praise the drivers, Travis and Turner for being so nice, helpful, and professional. They were the best! Our sales person, Steve was also great!
Mr. & Mrs. C.
Mike was so helpful and knowledgeable and did not push, letting us decide. This is why we appreciate Sheely's!
I just wanted to let you know that I had a wonderful first experience at your warehouse sale. All the employees were kind and helpful. George helped us too and was great. The reason why I am taking the time to write you is about the two men who delivered our furniture on Monday. They were so kind and careful with our furniture. They set my furniture up and even added felt to the bottom of the legs. They went above and beyond. Please recognize these men, Bob and Tim. Because of these employees I would shop here in the future.
I wanted to say that Susan was wonderful. What a great salesperson! I will be back! My delivery was outstanding. The drivers, Jim and Evan were very nice and polite.
I called in to say that Matt and Matt were both very personable and knowledgeable. I want to compliment them and let Sheely's know how pleased I was with my delivery.
I called to compliment Franc R. on my service call today. He was a nice gentleman, did a great job, and explained everything. I was very pleased!
Dennis & Lori D.
We called in to say our delivery guys, Bob and Tony are awesome! They were very upbeat and never once complained and the delivery was a hard one. Thank you!
I called to say that Steve K. did a wonderful job on the delivery of my stove. Steve went completely out of his way to make everything fit perfectly. He went above and beyond and is a wonderful employee. Thank you Steve!
I called to compliment Ray F. on a job well done adjusting my kitchen chairs. Ray was outstanding, very professional, knowledgeable and courteous. Thank you Ray!
I stopped in to your office to compliment the store. It was so nice being able to walk around and look without being followed by sales people. I was approached several times to make sure I was ok but I really appreciate that I was given space.
I just love my new media center, however, not as much as I loved the customer service that Mallory gave me. I will be telling all of my friends how wonderful Mallory and Sheely's is! Also, the delivery team of Ben and Kaleb are a great asset to Sheely's!
I called to compliment the delivery guys on their attitude, professionalism, and pleasantness. This is why we always come back to Sheely's.
Carolyn & Norman E.
Today I brought my husband to your store to choose a lift chair. We were waited on by Peggy L. who was very kind, considerate, and helpful in making the right choice. I called 2 days prior and she explained that you have wheelchairs at the door – very helpful! The lady at the front door was also very helpful with doors, etc. We have shopped at Sheely's for many years. Thank you so much, we will be back.
I want to thank Jacqueline in customer service for all of her help! She ordered parts for my table and they worked out perfectly!
I called to compliment my delivery team, Chris and Matt. They were very polite, nice, helpful and great employees! They have delivered to me before and have always been great.
I want to commend Franc for the repair on my range. The burner was not working and the part was not available but he was able to get it working for me. I am extremely grateful to Franc.
I called to compliment Dan G. He was very professional and I was very happy with my service call today. Thank you Dan!
I want to let you know that I had my freezer delivered today and I am very happy with the delivery team, Bob and Matt. If I could choose, I would have them deliver every time! Thank you!
I am very happy with Mike P. I really appreciated his help with our sofa.
I called to let you know how wonderful Ben and Mike were on our delivery today. They were outstanding!
Chantell was super nice! I want to thank her for all of the work she did to help find the look I wanted. Chantell was a great help!
I called to say I had my freezer delivered today and wanted management to know how much I appreciate your great service and my delivery drivers Ben W. and Matt Q. were great! They were two wonderful young men!
I love my sofa, chair and ottoman! Thank you so much Chantell for all of your help. You have been wonderful!
Ray did a great job repairing the leg on my chair today. I was very pleased with his work and what a fine young man he was! He is an asset to Sheely's!
I called to say what a great job the delivery guys did yesterday on my delivery. They did everything they were supposed to do and I am very appreciative. I will come back to Sheely's to buy again.
T.J. and Shannon F.
Our delivery drivers were here around 10am and everything looks amazing! They did such a great job! Everything fit! I cannot thank Nancy enough for the hard work and checking everything with the dimensions. Your efforts were so spot on and you made my house come together beautifully!
Mike did an excellent job on our service call. He was very nice and professional!
Jim and Even were the nicest delivery men. We also had the greatest sales associates, George and Kaitlin. Jacqueline in customer service was also very helpful. Everyone is wonderful! We have had other delivery people out and Sheely's by far has the nicest people. Thank you!
I called to say I am very pleased with my delivery team today. Rocky and Turner were very professional. We are also very happy with our salesperson, Nancy. All so professional!
Dan came out to look at my recliner today and I want to highly commend him. He was very personable, professional, and knowledgeable. I was so pleased!
We got excellent service and are 100% satisfied. Everything was handled wonderfully. Thank you Marge!
Nancy, everything went great!! The Drivers were just great, very polite and very pleasing. It has been a great experience working with you and everyone from Sheely's. I have and will continue to recommend Sheely's to everyone. I will talk or may even see you soon!
Fred and Carol A.
We stopped in to say that your sales associate, Mallory was outstanding. Because of her, we will be back!
I called to say thanks for being so prompt in getting us a price match and delivering first thing this morning as our freezer had been down for two days. I appreciated that you were so speedy and courteous.
I was very pleased with my delivery of my washer and dryer. The drivers did an excellent job setting it up and were very nice and neat.
August and Grace C.
We called to say that we are very pleased with our delivery today and the delivery guys were very, very nice!
I was very pleased with the great customer service that Drew provided me and my wife at the time of our dishwasher purchase. He is an excellent sales associate.
Nancy and Gary B.
I called in to say that Steve in appliances was just wonderful and did a great job with our order. Dave our installer was fabulous! Nancy and Chris have also helped me as I am an interior decorator. People like them will keep me coming back to Sheely's!
I want to compliment Esther and Cory. They went above and beyond to help me with my order. They are jewels!
Ray was out and fixed my mother's head and foot board and removed the squeak that was keeping her up at night. We both have peace of mind and want to say thank you!
Thank you Stephanie for all of your help! You are an asset to Sheely's!
I called to say what a super excellent job Steve S. did on fixing my washer. He was persistent and determined to fix the issue and deserves a big pat on the back. Sheely's has a really good tech in Steve.
I called and wanted to thank you for sending out such a wonderful technician to my house. Dave came for a service call on my Whirlpool Refrigerator.
Larry and Terry P.
Susan was a tremendous help to us in helping us choose living room furniture. We want you to know that our furniture is wonderful! It was a great choice and we really like it. We will come back again. Thank you for sharing your expertise with us!
Brian and Tim were outstanding delivering our washer and range. They are great young men that work very hard. Both are wonderful and friendly also. Sandy was also a great salesman.
I am writing to let you know that I am very pleased with the TV stand that I recently purchased from Sheely's. The piece is very attractive and a wonderful addition to the room. The convenience of purchasing the stand via the computer and the telephone was a little intimidating, but I am very happy with the result. Your delivery crew was also very helpful and efficient. Thank you for your assistance in purchasing an item that will be enjoyed and admired for many years to come. We wish you continued success in the future.
Theresa and Glade W.
I wanted to tell you how happy we are with our recent purchase and delivery. We purchased a new mattress set and Cheryl was very helpful and patient through a few changes. The delivery men didn't have the headboard on the truck, but it was brought out that afternoon so we didn't have to wait. We just wanted to say thanks for great service!
Judy W. and Judi J.
We are so appreciative of the customer service we received with our Smith Brothers chair. Esther was so kind and prompt in staying in touch throughout the process. We want to personally thank Esther, Karen and Paul for “hearing us” and giving us the excellent service we've always enjoyed from Sheely's. Thank you!
I was very impressed with the service I received from Mallory. She was extremely nice and was instrumental in my purchase of a new recliner!
I want to give major Kudos to Laura for the wonderful experience she provided! I came in looking for formal family room furniture and after many emails, style changes, fabric changes, and phone calls back and forth, Laura offered some creative options that blew me away. After some time, I made a beautiful selection that I can only attribute to Laura's time consuming efforts. I can't wait for it to come in so I can enjoy my new furniture in my home! Thanks again for having such an excellent sales associate in Laura!
I wanted to call in to compliment your drivers. They were great and we love our new furniture!
Carol in Furniture Sales did an outstanding job helping me to select a recliner/power lift chair for my husband. Carol was understanding, patient, knowledgeable, and thorough. Her careful time spent with me has been the very important first step in our full satisfaction with our purchase! Thank you Carol! She is a great asset to your store.
Tim and Fran H.
Laura helped us tonight in the store and we were very impressed with her knowledge and helpfulness! Thank you!
John and Debbie A.
We are writing to express our gratitude for the excellent service that was afforded us by Cathy. We purchased an angled arrangement of theatre seating components by Flexsteel, but put Cathy through the wringer in the process. We worked through numerous challenges such as whether pieces would fit down our staircase, getting the same fabric on all pieces, combining pieces from two different groups in the same line, and finally, switching from love seats to individual recliners all with the same fabric. Cathy was very patient and understanding. She deserves your highest commendation. We also appreciated her honest opinions and insights, which proved very helpful to us in making some tough decisions. We look forward to the arrival of our new sectional seating this summer and to years of flawless service. Thank you!
I recently had a problem with some furniture that I purchased at your store. After several phone calls the problem was resolved. I received my repaired sofa back last Friday and it looks great! I just wanted to thank everyone who were so courteous. The people in the repair department, the technicians who came to my house to look at the furniture, and even the delivery people were very helpful. I appreciate it! I come from a large family and many of us have shopped at Sheely's over the years. I will continue to recommend you to all of my family and friends.
I wanted to say how wonderful Joe was with my mother. She put him through the wringer and he was patient, kind, and very helpful!
I am very happy with how great Travis and Brian were with my delivery. I want to praise them for how smoothly everything went. Thank you!
I wanted to say what an excellent job Chris and Tim did on my delivery today. I was very pleased with everything!
Mallory is the sweetest young lady I have ever met. She answered all of our questions, gave us time to make a decision and was not pushy. I loved the iPad she used as well! When I shopped at La-Z-Boy they were so pushy and tried selling me what they wanted to sell and not what I wanted to buy. Mallory was so helpful! This is our first purchase with Sheely's and I can tell you that we will be back. I cannot wait for our delivery on Monday. Thank you!
I wanted to say that Chris and Brian were impeccable on our delivery. It was a difficult delivery and they did a great job!
I am very happy with Sheely's! It was wonderful selling experience with Sandy P. in appliances! Then the delivery team of Tad and Evan finished off the GREAT experience with Sheely's! Thanks gentlemen.
I would just like to say that Nancy was such a help to us in looking for our occasional tables and chair / ottoman. She didn't pressure us at all and was so helpful in answering all of our questions. She also helped us online prior to our visit to the store.
I was very impressed with the service I received from Steve. He was very polite and competent and the nicest technician I have ever had!
Dear Mrs. Sheely,
My husband Jack and I would like to thank you, Cathy H. and Stephanie for helping to straighten out the issue we had with our living room furniture. This new set is even more beautiful than the first set! We have finished our living room and are now on to our kitchen and family room. You will see us soon as our stove and dishwasher need replaced. Sheely's will forever be our home furnishing store! Thank you!
I want to compliment Ryan and Evan for their outstanding delivery experience. Both gentlemen were professional and pleasant to deal with. I have shopped with Sheely's for years and this is just another example of what I come to expect when we shop there!
The guys were awesome!
James and Susan M.
We would like to thank Barb and the great delivery team at Sheely's. Everything looks wonderful and our drivers, Ben and DJ, were so kind and accommodating. We also want to thank Barb for introducing us to Palettes by Winesburg because our dining room is gorgeous!
Thank you Sheely's!
We want to thank Laura for helping us select our beautiful new sofa and tables. They were delivered today, a month ahead of schedule. How impressive! We love it all and are very pleased. It was a pleasure doing business with Laura and Sheely's. In a time when excellent customer service seems to be a thing of the past, you and Sheely's have restored our faith that there are still good people and companies out there that truly care about their customers. I would also like to add that the two gentlemen that delivered the furniture were very professional and courteous. They took special care with the new furniture and ensured that everything was perfectly placed before they left. From start to finish, this has been a wonderful buying experience. I don't think my husband will let me jam one more piece of furniture into our house, but I am certainly going to refer all of my family and friends to you for any furniture or appliance needs! Thank you again to Laura, she is the best!
Rebecca and David D.
We would like to praise Bernice for the customer service she provided for us on Saturday, January 25th Bernice was patient, kind, fun to work with and absolutely wonderful! She was not pushy and didn't try to change the look we had in mind. Thank you for having such a nice salesperson!
We had a delightful sales associate, Mallory, who had stated that she had only been there for six months. She was very helpful to us and we were very pleased with her service. She is an asset to Sheely's!
I wanted to compliment Troy for all that he did and explained to us on our upholstery service visit!
J. David O.
We wish to express our appreciation to Sherry for her assistance in selecting our mattress and accessories. We also want to extend our thanks to the Sheely's delivery personnel!
I wanted to call in to say what a great job Dave C. did to get my refrigerator working again! Thank you!
I want to compliment Sherry C. for the fabulous shopping experience that I received from her. She was nice, helpful, and very professional. She knows her product and how to decorate a condo! I had shopped at two other retailers and because of Sherry I chose to do business with Sheely's!
Lou Ann R.
Just a note to tell you what an awesome team you have there – Starting with your receptionist, Marsha. You could not have a better representative greeting your customers and taking calls. My sales representative, Rebecca is number one! Your delivery guys are great – Steve, Matt and all of the others! I am enjoying my new furniture. I have a new washer and dryer. I would not go anywhere else!
I wanted to compliment your drivers, Rocky and Brian. I would like all of the supervisors to know that it was their customer service upon delivery that will keep me coming back to Sheely's for years to come.
Regis and Patty J.
We would like to compliment Sheely's for having such wonderful people working for them! First, Cathy was the most professional selling consultant we have ever engaged with. Second, the delivery team of Travis and Brian W. were awesome and very patient! This was a totally wonderful experience!
I want to compliment Franc on the great service I received from him on my refrigerator. He was over and beyond wonderful and very pleasant with my grandchildren who were his audience. I was also so pleased when Franc took the time to call me after service was completed to make sure my refrigerator was working okay. This was the best service I have ever received from any company.
I had a service call today and was very happy with Gary. He was very knowledgeable and took the time to explain how to care for my pieces. I cannot say enough great things about Gary!
Mike and Diana S.
I wanted to call to say that I love my new bedroom furniture and want Carol C. to know how much I appreciated her help and patience. She is a gem!
I want to thank Sheely's for having two of the finest human beings alive! My husband and I were cutting down a tree in the front yard and had numerous logs to haul to the back yard. My husband hurt his back while transporting some of the logs. Out of nowhere, two young gentlemen, (Ryan C. and Ryan T.), in a BIG blue truck stopped to make sure he was okay and proceeded to haul the remaining logs to the back yard for us. What took them ten minutes to complete would have taken my husband and me thirty to forty five minutes. We are in need of some new pieces of furniture and will only shop at Sheely's due to this true act of kindness!
I wanted to compliment the drivers at Sheely's and thank them for bringing me my watch that I had left at the store. What a great team!
Marianne and Jim D.
We would like to complement Sheely's for having such a wonderful sales associate, Susan Treep! She was so helpful, patient and knowledgeable about her products. We will always look for Susan when we shop for furniture!
I would like to compliment the Sheely's delivery team. They delivered my stove and refrigerator. They were so nice! They took my old appliances out and loaded them onto my friend's truck. I will never shop at another store because of the great service here. Sheely's is in another league!
Ben W. and DJ were just awesome on our delivery! Because they were so nice, we came back to buy a refrigerator.
Recently, I purchased a Style Craft floor lamp that would not stand straight. Paul C. diligently tried to correct the problem on three separate occasions. Finally the lamp had to be replaced with one from the Indiana Lamp Company. Paul was so kind, caring and professional with each phone call/visit! Also, kudos to Lori J. in lighting and Marsha B. at the front desk for their friendly assistance. These people make it a pleasure to shop at Sheely's.
Yesterday we had a set of living room furniture delivered. We were the last stop of the day, and the furniture arrived a little past 6 p.m. Despite what had to be an exhausting and very long day for your delivery men – Tad and John – they were exceptionally courteous and efficient during the delivery. They took the time to set up our furniture and made sure we were pleased before they left. Please commend them on their excellent customer service! Thank you!
I just wanted to say that I LOVE my stove. My sofa and loveseat look beautiful! Sherry C. was a wonderful sales associate. Ben B and Jim did a great job on delivery.
Louise W. - Yelp.com
It was just by accident we came into Sheely's. They are fantastic. When you go into the store, no one "hover's" over you. You can browse, and sit, and look forever. When you do want help, you pick up the phone, and they come to you!!! No pressure from the salespeople. Set up for payment, and delivery was super quick. They call to confirm the delivery, then the day before you call, and they tell you where on the truck your order is. The delivery people call when they are about 45 minutes away. This was the best furniture shopping experience we have ever had, and I will drive from Pittsburgh again when I need something else :D
Ben and Jim just delivered our new couch. I just wanted to say what a fantastic shopping and customer service this has been. It was a fluke that we stopped in, and we are thrilled with your whole process. We will be back and will be spreading the word to our friends here in Pittsburgh!
I had the best delivery I have ever had in my life! Steve and Matt were very courteous, respected my home, were on time and just really nice guys who care about the job that they do. Thank you! Thank you! Thank you! I will tell my friends and be back for further purchases in the future.
Anna Mae M.
I would like to compliment three of the best associates in the Mahoning Valley! Barb, in Furniture Sales, was awesome! She was very patient, walked the entire store 2 or 3 times looking for the right furniture to compliment my mother's china hutch. Barb must be a designer, because my house is beautiful now! Then the delivery….the boys (Tad and Nathan) were so polite, very professional and careful when they brought everything into my home. I have never had such a wonderful delivery experience! I will recommend Barb and Sheely's to everyone and anyone who will listen!
I just have to praise Ryan and Brian on my delivery. They were absolutely fabulous. I love, love, love my furniture and I promise to be back for more. Ryan and Brian had to wind through my house and up to the second floor for my delivery. Great job!
The delivery men were very courteous, neat and polite. They came in and reviewed the situation before bringing the furniture into my home. I am very pleased with the delivery service I received.
The delivery men were wonderful! My salesperson, Nancy, is a real gem and I usually have challenging projects. Nancy takes the time and patience to ensure the customer gets what they want. Chris is also a wonderful salesperson!
Sara in customer service was able to find the replacement castor needed for my chair even when the factory said they couldn't help!
You don't seem to get good service anywhere, but Carol C. and Bob M. made my shopping experience fabulous! I had a very good experience at Sheely's.
From the “hello” at the door to the pre-delivery phone call to the courteous, efficient delivery men…my Sheely's experience was once again superb! Keep up the good work!
Drew from Appliance Sales was absolutely amazing! The drivers (Steve and Matt C.) were very professional and careful when delivering!
Compliments to Matt S. and Chris H. for their efforts during my delivery. And praises for Cory C.-Furniture Sales -for being so understanding and helpful while I was deciding on my selection of furniture after losing my father. I am very appreciative for how great Sheely's “as a whole” has helped me.
John and Sandy B.
We would like to compliment Ben B. and Jim H. on our delivery. They were so careful, courteous and professional. We love Sheely's and your service.
Matt S. and Mike C. treated my mom's home as if it were a castle. They were sweet, polite and respectful when they delivered her order. They were awesome-so well mannered. Mom couldn't say enough good things about them.
From the “Hello” at the door; to the wonderful salesman; to the pre-delivery phone call; to the courteous, efficient delivery men. My Sheely's experience was once again super! Keep up the good work!
Linda & Joe R.
I would like to compliment Steve S. for the service on my cook top. He has been very persistent in solving the problem. He is a wonderful representative for Sheely's.
3-24-13 - Insider Pages
I live in Pittsburgh and was in the market for furniture. I shopped at all the Pittsburgh stores and could not find what I was looking for. I wanted more selection of reclining sofa's in more colors and fabrics. I saw all the ad's for Sheely's and decided to take a look. They had a huge selection and the salespeople were very helpful and knowledgeable. After selecting a matching power reclining sofa and chair, I had several issues with the quality, basically it was defective cushioning or foam support. I was very impressed that after speaking with Sheely's management, they went above and beyond to make it right. The issue was not with Sheely's, it was with the manufacturer of this particular make and model. Any store can have this issue, it is how they handle the issue that is important. They called the manufacturer and were willing and able to convince the manufacturer to take back the defective sofa. I was able to come back into the store and select something from a different manufacturer and due to their outstanding customer service, I decided to buy some additional furniture from them. I was also able to keep the defective furniture until the new furniture came in. I was concerned at first because while I was just outside the warranty period, the furniture was defective well within the warranty, I just kept hoping I could live with the defects. As the defect continued to escalate, I realized I should have dealt with it sooner (within the warranty period). At first, Sheely's wanted to hold me to the warranty period, but in the end they were willing to go above and beyond to make this right even though I was outside the warranty period. Every company dealing with multiple manufacturers can at times have issues with the quality of a particular manufacturer and even specifically to a particular make and model, it is how they go about making this right for the customer that really matters. I was impressed the most with their customer service and the responsiveness to my issues and the concern to keep my long-term business. Because of this, I would shop at Sheely's again. Every business can run into issues, new styles and new manufacturers can come into the picture, it is what they do to make it all right for their customers and being willing to contact the manufacturer on behalf of their customers.. showing that their customers come first.. is what impresses me. Thank you Sheely's for being a stand-up company and for caring about your customers repeat business.
A Yahoo Local User
I recently purchase furniture at Sheely's and was very happy with the furniture and the sales staff. I returned and bought another piece of furniture to match a week later again the service was excellent. I would recommend Sheely's to friends and family.
I can't express how grateful I am for the arrangement made to replace my chair. I have been worrying about how I could afford to replace it and the phone call I received from Amanda E. was like a message from above! Thanks!
I had a stove and bedroom set delivered on Tuesday, Feb. 12, 2013, and wanted to let you know what a great job your delivery men did. They were very professional and were able to answer all my questions. I have had deliveries that were nightmares and this was such a pleasant change. Ben W. and Evan M. made the experience a pleasure. Also wanted to let you know your sales people were very helpful. Bernice sold us our bedroom set and Jason the stove. Both were very helpful and a pleasure to do business with. This is our 4th purchase at Sheely's and when we come to your store, we always ask for Bernice. Thank you!
2-11-13 - Yelp.com
I received the best sales help, the best service dept. help and all delivered by their own truck and delivery men. The best selection ever. I love my couches, my washer and dryer, my stove and my coffee tables. Its a no brainer! Sheely's is locally owned and operated. Its a wonderful store with knowledgeable sales people and a great service dept.! Why would you go to big box stores? Sheely's prices are better or the same! Come on people, think before you go elsewhere!!
I just wanted to say what a wonderful experience my family and I had at Sheely's! Sherry C. was “the most amazing” and “most awesome” sales person that I had ever worked with. When we came in, we were expecting the typical experience of walking around a furniture store being pestered and pressured by the sales people, but instead had the complete opposite experience which left us “amazed.” We had never had such a wonderful experience shopping for furniture before. Sherry answered all our questions, was very helpful and informed, and we never once felt pressured. Sherry was great, but every sales person we came into contact with was incredibly friendly and would always make sure we were being helped. The customer service we experienced really “spoke value” to me and my family; and we tell all of our friends to come to Sheely's. We love our furniture and we were so impressed with our experience that I just had to call and say something!
John and Joann E.
On Wednesday, I called Sheely's because my husband's lift chair was not working. At first I thought that we would have to wait two weeks just for an appointment, but the girl in customer service called and said they would send a repairman out that same day. The repairman – Mike P. – was wonderful and I can't thank him enough and also Amanda E. in customer service. The lift chair is my husband's bed and the special care we received from Sheely's – I can't express in words! Thank you.
Michael & Kristine R.
Your appliance parts department is wonderful! LG shipped an incorrect part and your staff went above and beyond to get the correct ones. THANK YOU!
Linda & Joe R.
Your appliance parts department is wonderful! LG shipped an incorrect part and your staff went above and beyond to get the correct ones. THANK YOU!
Just wanted to let you know how helpful and informative Chantell was during our recent purchase. It was a special order and her patience and knowledge of the merchandise proved invaluable to us. Thanks again, Chantell!
Joe & Cynthia R.
We recently purchased a D?cor-Rest set of furniture from Sheely's. Since there were no stain samples available for the wooden legs and trim, my husband and I relied on the approximate color shown to us by the sales clerk. However, when delivery day arrived, we both immediately noticed a much darker “fruitwood” stain on ours.
After speaking to Marge, we were told there is no way to lighten a stain and being a daughter of a cabinet maker/carpenter, I also knew that would be impossible.
But after questioning “Doug” in your wood shop, that so called impossibility became a reality not even a week later! He made our purchase so much better than anticipated! Speaking to him on several occasions brought back many fond memories of my own craft-man father and his “perfectionist” work ethic. Doug was simply amazing in the skills he used to make our purchase perfect!
He is quite an asset to your Sheely philosophy of customer service as a priority. Please let him know how much we appreciate his help. The help from Stephanie V. and several others in furniture repair was also very professional.
As I write this, I look around my house and realize every piece of furniture and all appliances have been bought there – just as my parents did as well!
I would like to thank Peggy L. for being so wonderful with my mother and I. My mother is 94 years old and we were shopping for a lift chair. We had delivery of the lift chair and we love it! We are very pleased with our experience at Sheely's.
Denise & Bob B.
We would like to compliment Franc R. on being knowledgeable, careful and considerate when making a service call to our home. We feel that he is an exceptional representative of Sheely's.
I am thrilled with my sofa purchase! I was very impressed with Sherry C.'s knowledge and personality. I felt like she was part of “my” team!
I would like to compliment Rich P. and Harold A. on a wonderful service call to repair my microwave. I just can't say enough nice things about them.
I just wanted to take a moment and let you know how happy I have been dealing with Peggy L. at your store. I want my home to be my “haven.” I finally have a job where I can afford some nicer things and am able to work towards creating this. I have been working with Peggy for almost a year now. I have been researching every item and I am one of those people who come in with binders and pictures and fabric ideas. She has always been undaunted by my many questions. She has excellent knowledge of the product lines in the store. Her attitude and demeanor are very welcoming. She will follow up on any questions that I have in a timely manner. Because of her and your greeters in the front of the store and other sales people, I love coming to your store. It feels like I am coming to an old friend's house. I am the store manager for the Sleep Number store, so excellent customer service is very appreciated. We strive to provide that at my store and I appreciate it when I receive it. I am in a position to recommend products to others and feel confident suggesting your store to my customers. Peggy is an outstanding representative of the high standards your store upholds and you should feel blessed to have her.
On a separate note, I applaud the fact that your store is closed on Sundays. Sundays are a time for faith and family, no matter the religion.
Recently I purchased a sleigh/storage bed from your store. I wondered if Sheely's would stand behind the quality of its merchandise. Yesterday, one of your technicians – Gary B. – came to our home to fix our bed. He did a wonderful job and was appreciative of the fact that I told him the truth about what had actually happened to cause the problem. I just wanted to tell him that we appreciate him and the great job he did. Our bed looks like new again! I also wanted to commend Sheely's on standing behind their product. Thanks so much!!
I got delivery of my sofa today; and I am thrilled! My salesperson was Sherry and I was very happy with her – she has a wonderful personality! I felt like Sherry was part of my “team.”
I just wanted to compliment your drivers, Travis and Mike C. They witnessed an accident and took the time to stop and comfort and help the elderly lady who was involved in the accident. They were very kind and remained with her until the police arrived. You have two “good guys” working for you!
Franc did a fantastic job fixing our appliances. He went above and beyond! Great service and super personality!
I would like to compliment Steve S. for the great work he did on my appliance. He was very neat, polite and nice.
I was very pleased with my delivery. Ryan C. and Tad L. were friendly, helpful and cleaned up before they left. I would love to have them for every delivery!
We had our LG refrigerator serviced by your repairman, Franc. I just wanted to let you at Sheely's know how fortunate you are to have such a wonderful man working for you. Franc was knowledgeable and had our problem fixed with no hesitation, and in the process he was careful and considerate of our home. My husband and I thoroughly enjoyed conversing with Franc as he worked and won't hesitate to ask for him again should the need arise. We have always been pleased with our many appliance, lighting and furniture purchases and the service we receive from Sheely's. We highly recommend you to all our friends. Having met Franc is just the icing on the cake! We hope you value him as an exceptional representative of your company.
Denny & Veronica
We live 60 miles south of Pittsburgh and came to your store looking for an entertainment center. Well, we found exactly what we wanted. It was out of stock, so we came back when it came in to pick it up and would like to say that the whole experience was worth the travel. We were treated with great care. Everybody was so helpful, even telling us a great place to go and eat. We will definitely come back for future purchases.
I would like to compliment Sean O., Scott C., and John T. on their friendly, polite and professional attitude when I came to pick up my furniture at your store. Thanks, guys!
I just wanted to compliment Tad and Mike on going the extra mile during my delivery.
Ben W. and Evan were very polite and courteous when they delivered my order.
My wife and I were very pleased with our delivery team. Ryan and Tad wiped their feet before entering our home and cleaned up before they left. They were very nice, helpful and did a wonderful job. We would love to have them again.
I just wanted to tell you how wonderful Chris Y. was with me. She went above and beyond helping me order my furniture and coverings. She is great! Also, the boys – Tad and Mike – that delivered my furniture were wonderful, professional, fun and proficient. Thank you for all of your great staff!
I stopped in at Sheely's to shop because my neighbors had a delivery recently and the drivers – Ryan and Kurtis – were so wonderful!
I wanted to say how wonderful Ryan C. and Chris H. were on my delivery. I am also very pleased that Sheely's carries American made furniture!
My delivery team – Chris H. and Ben W. – were very nice and did a wonderful job. Bernice, my sales person, went above and beyond! And when my wife and I picked up our lamps, Bobby did a great job.
Bob W. and Pat H. did a great job on my delivery. They were nice, cooperative, professional and efficient.
Ryan and Carole
I can't tell you how pleased my wife and I are with the sofas we had delivered and the service we received from start to finish.
When we were in the store, Cathy – our sales associate – was extremely helpful in selecting a sofa that fit our likes.
She also had the patience of a saint with us since we must have looked at five hundred different fabric samples for the sofa that we finally decided on.
Our delivery was extremely quick and efficient with Ryan and Bob.
Those two are great guys and very professional as well as very personable.
It felt like two of my friends or family members were moving our sofas in.
This was our first experience purchasing furniture from Sheely's and everyone had been recommending that we take a drive out to North Lima to check your showroom.
We're extremely pleased that we did!
I can't emphasize enough how nice the experience was because of the products themselves, as well as the time and service provided by Cathy, Ryan and Bob.
On a side note, we have our first child joining us the first week of July.
I sure hope you put a ton of the Ultra Shield on this fabric because I'm sure our kid will put it to the test in a few years!
I got my furniture delivered today and I absolutely am thrilled to death.
I had a huge order and your guys took extra care to get the sofa in my house because it was a tight squeeze.
When I came to buy the furniture, Bernice was fabulous!
I will continue to drive from Pittsburgh to your store for all my furniture needs along with my mother.
I only have one room in my house now that is not furnished from your store.
Thank you to your wonderful associates; and I also forgot to mention Peggy, because she helped me on our second trip out there when I added more pieces to my order.
Thank you again.
I look forward to enjoying my purchases.
Love, love, love my furniture!
I am very satisfied.
Love the fabric on the chaise.
Jack cannot get me out of that room now that he hooked up the TV.
Now we are doing the other room.
I need to ask about pricing on full beds and possibly headboards, chest of drawers and night stand.
First, let me say that we have always been satisfied with each purchase from Sheely's and have worked with wonderful salespeople through the years. We enjoyed an exceptional learning experience while on our most recent visit.
My husband and I stopped in on a whim Wednesday, May 23rd, on our way home from an appointment. We have been thinking about new family room furniture. Chris Y. was assisting us. After walking the store, we caught up with her again. What a delight! Very patiently, and with her easy manner, Chris spent time with us, explaini ng fabric dynamics and all associated topics. Of all the years we've purchased furniture, many pieces from Sheely's, we never considered some of the things she pointed out. She showed us samples which really helped. To me, a visual example is always easier to grasp. Sharing her knowledge was important so that when a purchase is made all elements are considered (pets, visitors, etc.)
We will return to Sheely's and work with Chris to finalize our decisions. Thank you for continuing to provide quality furniture and an excellent staff.